Orders
How do I know if my order went through?
You will receive an order confirmation email after checkout. If you do not see it within 15–30 minutes, please check your spam or promotions folder.
Can I change or cancel my order after placing it?
If your order has not been packed or shipped yet, email us quickly at hello@happytotes.in and we will do our best to help. Once the order has shipped, we may not be able to make changes.
Can I add another tote to an order I already placed?
Once an order is placed, it starts moving into processing. If you want another tote, you can place a second order. If both orders can be shipped together, we will try to help.
Shipping
How long does delivery take?
Orders usually take 1–3 business days to process and dispatch. After dispatch, delivery usually takes 3–7 business days, depending on your location.
Do you ship internationally?
Not right now. We currently ship within India.
How do I track my order?
Once your order is shipped, we will send tracking details to your registered email and/or WhatsApp number.
My tracking link is not updating. What should I do?
Tracking links can take up to 24 hours to update after dispatch. If it still does not update after that, email us at hello@happytotes.in with your order number.
Returns & Exchanges
What is your return policy?
We accept return or exchange requests within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with tags and packaging.
How do I start a return or exchange?
Email us at hello@happytotes.in with your order number and reason for return or exchange. We will guide you through the next steps.
Do you offer exchanges?
Yes, subject to availability. If you would like to exchange your tote for another design or style, mention it when you email us.
Who pays for return shipping?
If the item is damaged, defective, or incorrect, we will take care of it. If the return is due to preference or change of mind, return shipping may be borne by the customer.
Product & Care
How do I clean my tote?
Spot cleaning is best for most canvas totes. Use a soft damp cloth, cool water and mild soap. Let it air dry naturally.
Can I machine wash my tote?
Please check the care label on your tote. Some canvas totes may be suitable for gentle cold washing, but prints, trims and structures can vary.
Will the print fade?
With regular use and proper care, the print is made to last well. Avoid bleach, harsh scrubbing, hot water and tumble drying.
Can I carry a laptop in my HappyTote?
You can carry everyday essentials, books, notebooks and similar items. For laptops, please check the size and structure of the specific tote before buying.
Payments
What payment methods do you accept?
Available payment methods will be shown at checkout. These may include cards, UPI, wallets, net banking and other supported payment options.
Is online payment safe?
Payments are processed through secure third-party payment gateways. We do not store your full card or bank details on our servers.
Do you offer Cash on Delivery?
If Cash on Delivery is available, it will show at checkout. If it does not appear, it means COD is currently not available for that order or location.