Privacy Policy

At HappyTotes, we only ask for information we need to process your order, deliver your tote, support you, and improve your shopping experience.

HappyTotes is a brand owned and operated by Rtistry Maestro Private Limited.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us about it.

1. Information We Collect

When you browse, place an order, or contact us, we may collect:

Your name
Email address
Phone number
Billing and shipping address
Order details
Payment status
Device/browser information
Website usage and cookie information
Customer support messages

We do not store your full card, UPI or bank details on our servers. Payments are processed through secure third-party payment providers.

2. How We Use Your Information

We use your information to:

Process and deliver your order
Send order confirmations, invoices and tracking updates
Respond to support requests
Handle returns, exchanges and refunds
Improve our website and shopping experience
Prevent fraud, misuse or security issues
Send marketing updates only where permitted or opted in

3. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us run HappyTotes, such as:

Shopify, for our online store
Payment gateways, for processing payments
Courier/logistics partners, for delivery
Email/WhatsApp tools, for order updates
Analytics and marketing tools, where applicable

These partners only receive the information needed to perform their services.

4. Cookies

Our website may use cookies and similar tools to keep the site working properly, remember cart activity, understand browsing behaviour, and improve your shopping experience.

You can manage or disable cookies through your browser settings, but some parts of the website may not work properly without them.

5. Marketing Communication

If you sign up for updates, we may send you emails or messages about new drops, offers or HappyTotes news.

You can opt out of marketing communication anytime by using the unsubscribe option or contacting us.

Order-related communication, such as payment, shipping and delivery updates, may still be sent where necessary.

6. Data Security

We take reasonable steps to protect your personal information. Our website uses secure systems and third-party platforms that support encrypted checkout and payment processing.

No digital system is completely risk-free, but we work to keep your information safe.

7. Data Retention

We keep order and customer information for as long as needed for order fulfilment, returns, support, accounting, legal, tax and business record purposes.

Where legally and operationally possible, you may request correction or deletion of your personal information.

8. Your Rights

You may contact us to request access, correction, updating or deletion of your personal information, subject to applicable law and legitimate business/legal requirements.

You may also raise a privacy-related grievance with us.