Privacy Policy

At HappyTotes (accessible via hello@happytotes.in), your privacy is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by HappyTotes and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit or make a purchase from our store, we collect certain information to fulfill your order and improve your shopping experience:

  • Personal Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Details: All payments are securely processed through encrypted, certified third-party payment gateways (like Razorpay, Cashfree, or Paytm). We do not store your credit card or bank account details on our servers.

  • Device Information: IP address, browser type, time zone, and cookies to help load the store efficiently for you.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, ship, and deliver your canvas tote bags.

  • Send you order updates, tracking details, and invoices.

  • Commmunicate with you regarding customer support queries.

  • Prevent potential fraud or security risks.

  • Provide you with updates, promotional offers, or marketing campaigns (only if you have opted in via email or WhatsApp).

3. Sharing Your Personal Information

We do not sell your personal data to third parties. We only share your information with trusted service providers necessary to run our business operations:

  • Shopify: To power our online store backend.

  • Courier Partners: To share your delivery address and phone number so your package reaches you safely.

  • Payment Gateways: To process your checkout transactions securely.

4. Data Retention & Security

When you place an order through HappyTotes, we will maintain your Order Information for our records unless and until you ask us to delete this information. We follow industry standard security measures (SSL encryption) to protect your personal data during transmission and checkout.

5. Cookies

HappyTotes uses 'cookies' to optimize your user experience by customizing our web page content based on your browser type and preferences (e.g., keeping items in your shopping cart). You can choose to disable cookies through your individual browser settings if you wish.

6. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.