Something not right? We will help you sort it.
You can request a return or exchange within 7 days of delivery, as long as the tote is unused, unwashed, and returned with its original tags and packaging.
How to start a return
Email us at hello@happytotes.in with:
Your order number
The reason for return or exchange
A photo/video, if the item is damaged, defective, or incorrect
Our team will get back to you within 24–48 hours with the next steps.
A few things to keep in mind
Returns can only be accepted after approval from our team.
Items must be unused, unwashed and in their original condition.
If the return is because of damage, defect, or a wrong item, we will take care of it.
If the return is because of preference or change of mind, return shipping may be borne by the customer.