Returns Policy

We hope your HappyTote feels like your kind of happy.

If something is not right, we will help you sort it.

1. Return and Exchange Window

You can request a return or exchange within 7 days of delivery.

To be eligible, the tote must be:

Unused
Unwashed
In original condition
With tags and packaging intact
Accompanied by proof of purchase/order number

2. Damaged, Defective or Wrong Items

If you receive a damaged, defective, misprinted or incorrect item, please email us as soon as possible at hello@happytotes.in.

Please include:

Your order number
Clear photos or a short video of the issue
A short description of what went wrong

If approved, we will arrange a replacement, exchange or refund at no extra cost to you.

3. Change of Mind / Preference Returns

If you would like to return or exchange a tote because you changed your mind or prefer another design, we will try to help, provided the item meets the return conditions.

In such cases, return shipping may be borne by the customer.

4. Non-Returnable Items

Items may not be eligible for return if they are:

Used, washed or damaged after delivery
Returned without original tags/packaging
Reported after the return window
Marked as final sale or non-returnable
Customised or personalised, if applicable

Damaged or incorrect items will still be reviewed separately.

5. How to Start a Return or Exchange

Email us at hello@happytotes.in with your order number and reason for return/exchange.

Our team will review your request and respond within 24–48 hours with next steps.

Please do not send the product back without return approval.

6. Refunds

Once we receive and inspect the returned item, we will update you by email.

If the return is approved, the refund will be processed to the original payment method within 5–7 business days after approval. Bank/payment gateway timelines may vary.